LINE

After you get a notification, it may take some time before you receive the actual message.

If you're still having trouble, try the following troubleshooting tips.

• Go back to the list of chats and then reopen the chat room you're having issues with.

• Restart your device.

• Update the LINE app to the latest version.

• Check or disable any web limiting or filtering services you may have in place.

Note: Consult your mobile service provider for more information about web limiting and filtering services.

Before checking and configuring your notification settings, please review the following.

• It's possible that the issue you're having with notifications is being caused by your device.
• If you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.

If someone sent you a message using the Silent messaging feature, you won't receive a notification. There is no way to tell on LINE if someone is using the Silent messaging feature or not.

Android users

1. In the LINE app, tap the Home tab > > Notifications.
Note: Tap here to go to Settings from your smartphone.
2. Tap Notifications at the top of the screen.
3. Tap Notification settings.
4. Tap All LINE notifications.
5. Tap Message notifications.
6. Tap Show notifications.


Issues

- I'm not receiving notifications unless the LINE app is open

- My phone doesn't ring when receiving notifications or voice calls

- A notification badge doesn't appear on the LINE app icon

- If the issue persists after you've tried and confirmed everything above, it's possible that it is being caused by your device.
- Please contact your mobile service provider or device manufacturer for device-dependent issues.
- Try updating LINE and your OS to the latest versions when they become available.
- Please understand that if you contact us via the Inquiry Form, the support we provide will be the same as what's in this Help article.

If you received a message not from a company's official account but from someone you don't know, try the steps in Preventing chat messages from people you don't know and group invitations.

For inquiries related to the content of notification messages you received (e.g. changing when packages are delivered, checking job listings, when bills are due), please contact the relevant company via their official account or website.

Note: Please understand that we are unable to respond to inquiries we receive via the feedback comment field on LINE Help center articles.

Topics covered

- About messages from the official accounts of companies you didn't add as friends

- How notification messages work

- About messages to verify your phone number

- Turning off notification messages

About messages from the official accounts of companies you didn't add as friends:
You may get notification messages from the official accounts of companies. These are messages for things like package delivery dates and when bills are due.

These notification messages let you receive helpful information without having to add the official accounts of individual companies as friends on LINE.

How notification messages work:
Companies request to send messages on LINE based on their customers' phone numbers that they have on file. A notification message will be sent if we've confirmed at the time of sending that:
• The phone number the company has on file matches your phone number registered to LINE.
• Your LINE account allows notification messages.
• Your LINE account has not blocked the company's official account.

For security reasons, we use a special method to change (encrypt) the phone numbers sent to us by companies. We only use the relevant information to send messages to the correct user, and delete the information immediately after finishing confirmation.

Only notification messages that we have determined to be valid and appropriate are sent out to users, and messages will not be sent for the purpose of advertising.

Note: You may need to verify your identity with your phone number via an official account that we operate to have these notification messages sent to you.

About messages to verify your phone number:
The message to verify your phone number is for verifying your phone number regularly (every 180 days) to confirm that the phone number registered to your LINE account is the same as your currently contracted phone number.
Note: Once verified, the message won't be sent again for 180 days.

The phone number shown in the phone number verification message is shown in the following format: (international calling prefix)(country code)(phone number, minus any 0 at the beginning).
Note: To protect your privacy, only part of your phone number is shown (e.g. a Japanese phone number of “070-0000-0000” would be shown as “+817****00000”).

If your phone number registered to LINE is different from your currently contracted phone number:
• You'll become unable to receive helpful notification messages (e.g. package delivery dates, bills that are due) from the official accounts of companies.
• You may suddenly become unable to use LINE.

For the steps to check or change the phone number registered to your account, see the following Help article.

Checking/changing your phone number


Turning off notification messages:
If you don't want to receive notification messages, do either of the following.

• Turn OFF notification messages.
• Block the relevant LINE official account.
Note: The “LINE” official account is our system account and cannot be blocked.